Job Description

Job description

  • Client Engagement: Proactively reach out to customers via phone callsto understand their needs, preferences, and take orders. 
  • Account Management: Maintain and nurture relationships with customers, ensuring satisfaction and loyalty. 
  •  Sales Growth: Identify opportunities to upsell and cross-sell our productsto maximize customer value. 
  • Order Coordination: Work closely with the operationsteam to ensure timely and accurate order fulfillment. 
  •  Issue Resolution: Handle customer concerns or complaints effectively, ensuring prompt resolution and maintaining a high level of satisfaction. 
  • Follow-Up: Conduct follow-up callsto ensure customer needs are met and to encourage repeat business. 
  •  Reporting: Maintain detailed records of interactions and sales activities, providing regular updates when required.
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