Key User

**Requirements**:
Ensuring data completeness and accuracy and data provision based on queries
- Working closely with IT and business on development/change requests
- Conducting preliminary and independent analysis on IT issues
- Addressing /perform corrective actions to solve potential issues
- Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
- Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
- Ensuring EDI completeness; EDI timelines monitoring and corrective action definition if needed by customer contract or SCO organization
- Providing education and training to local end users in both IT and process aspects
- Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
- Collecting and summarizing business requirements
- Managing testing through setting up test envir...