Job Description

Responsibilities

of the Job

Leadership and People Management

  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

    • Guest (i.e., Customer) Experience

  • Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions.
  • Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by ar...

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