Job Description
PURPOSE OF POSITION:
To effectively manage the operations of a restaurant when on duty. This includes but is not limited to people management, customer satisfaction, administration and the efficient and profitable operation of the store.
RESPONSIBILITIES:
Willing to work a position on the floor while coaching the team to achieve daily KPIs.
Supervise, motivate and train team members and provide input to RGM when performance issues arise.
Provide positive recognition and corrective coaching when appropriate.
Ensure team members provide the highest possible level of customer satisfaction through service and product quality.
Assist team members with tasks as needed to ensure complete customer satisfaction.
Initiate necessary actions to correct customer complaints and escalate any major issues to RGM.
Ensure team members are properly executing current promotions and new products during the shift.
Ensure team member uniforms and appearances are neat, prof...
To effectively manage the operations of a restaurant when on duty. This includes but is not limited to people management, customer satisfaction, administration and the efficient and profitable operation of the store.
RESPONSIBILITIES:
Willing to work a position on the floor while coaching the team to achieve daily KPIs.
Supervise, motivate and train team members and provide input to RGM when performance issues arise.
Provide positive recognition and corrective coaching when appropriate.
Ensure team members provide the highest possible level of customer satisfaction through service and product quality.
Assist team members with tasks as needed to ensure complete customer satisfaction.
Initiate necessary actions to correct customer complaints and escalate any major issues to RGM.
Ensure team members are properly executing current promotions and new products during the shift.
Ensure team member uniforms and appearances are neat, prof...
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