Job Description
Provide remote patient support for various Kroger Health programs and campaigns, web services, and pharmacy feedback/escalation. Act as an escalation point for resolving complex patient issues. Coach and mentor less experienced team members and serve as a point of contact for new projects coming into the Health Connect Center. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.- Provide in-depth support via phones and/or other media as required in resolving escalated patient issues.
- Complete and document all calls in the required form and oversee through resolution
- Serves as an escalation point for less experienced Patient Services Technicians
- Serve as a liaison between Kroger Health, providers, insurer and the patient/technician
- Ability to maintain and sustain established contact center metrics
- Escalate and partner with management to identify trends affecting our pa...
- Complete and document all calls in the required form and oversee through resolution
- Serves as an escalation point for less experienced Patient Services Technicians
- Serve as a liaison between Kroger Health, providers, insurer and the patient/technician
- Ability to maintain and sustain established contact center metrics
- Escalate and partner with management to identify trends affecting our pa...
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