Kitchen Supervisor

Maintains current and seasonal recipes for menu items

Familiar with and enforces food safety and health guidelines

Relays feedback of kitchen employees to GM/AGM

Provides input for creation of Banquet & Lobby Market

Completes daily food production sheets and other reports

Checks all stations to ensure proper setup, cleaning, and take down before and after each shift

Inspect orders to ensure the quality and presentation meets restaurant standards

Manages kitchen staff

Trains kitchen staff

Leads periodic meetings with kitchen staff to coach on new recipes and kitchen processes

Conducts interviews with potential hires upon request

Prepares and inspects food to maintain quality standards

Cuts meat and prepares food for cook stations

Inspects ingredients upon delivery and before use to ensure quality

Assists in quarterly inventories

Shares food and beverage complaints with Executive Chef and works to resolve

Ensures department adheres to Choice Hotels, local and state health, hygiene and safety policies

Works with other departments to efficiently operate kitchen

Coordinates kitchen staffing and food quantities with high volume periods for banquets, Complimentary Breakfast, restaurants, and bar

Reports special requests, food spoilage, and other Kitchen concerns to Executive Chef

Attends Banquet Event Order (BEO) meetings

Attends stand-up, safety, and other periodic meetings

Responds quickly and accurately to requests for special accommodations (allergies, box lunches) for guests, groups, and events

Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force

Takes active role in recruitment and selection of qualified candidates

Communicates performance expectations and provides employees with on-going feedback

Creates 100% guest satisfaction by providing the Choice Hotels experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Communicates and reinforces the vision for customer service to all managers, supervisors and employees

Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork

Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees

Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions

Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

Performs other duties as required by General Manager to provide 100% Guest Satisfaction and genuine hospitality to our Guest