Job Description

About the Role

The Knowledge Management (KM) Specialist will share responsibilities for capturing, curating and managing documents as part of Consulting’s Knowledge Management process. The KM Specialist will collaborate with client-facing consulting associates, practice leadership and sales teams for the organization and management of reusable Intellectual Property (IP). The Specialist will drive the KM process, do quality assurance checks and uphold quality standards for the team. The role also involves working with leadership to shape knowledge-sharing strategies and best practices, and optimizing productivity.

What You’ll Do

Knowledge capture, management and governance

  • Drive Gartner Consulting’s KM process, proactively harvesting engagement-generated content and transforming content into risk-free (sanitized) versions.
  • Perform Quality Assurance (QA) checks, including but not limited to the deletion of client-identifiable references and information, self-proofing/editing, re-templating to the Gartner template, and formatting of Word and PPT files in line with brand style and guidelines.
  • Manage and govern knowledge sites, including pages, libraries, metadata and content audits for relevancy.

    • Stakeholder management, planning and change management

  • Collaborate with stakeholders, including sales enablement teams, Subject Matter Experts (SMEs) and practice leadership to understand their needs, priorities and challenges, and work with them to address gaps. Ensure that curated knowledge aligns with Information Management standards, including lifecycle management.
  • Contribute to knowledge sharing strategies and share best practices to ensure KM is integrated organically with Consulting’s workflow. Gather insights and revisit KM processes based on feedback, industry trends and changing business needs.
  • Help establish an organisational culture that promotes and supports knowledge sharing. Collaborate with teams such as Communications and Practice Leaders to communicate best practices, encourage knowledge sharing, and promote awareness of KM sites and resources.

    • Productivity reporting and optimization

  • Evaluate and optimize KM tools with automation and potentially explore integration with new technologies such as Artificial Intelligence (AI). Collaborate with IT to optimize and integrate KM solutions with existing workflows.
  • Collaborate with your leadership to report KM’s impact and identify program metrics to track and assess KM’s progress and effectiveness.

    • What You’ll Need

  • At least 3 years of Knowledge Management experience in a Consulting or related Professional Services environment.
  • Understanding of Knowledge Management (KM) principles and information architecture, emerging KM platforms and tools as well as Artificial Intelligence (AI) advancements and their impact on KM.
  • Experience in using SharePoint (setting up new sites, pages, libraries and making updates in the existing sites and libraries) and Power Automate for the creation of workflows to automate and support business needs.
  • Advanced MS Office skills — Word and PowerPoint. Experience working with custom templates and communication via both text and visuals.
  • Passion for AI and a regular user of AI tools with a growth mindset to adapt, automate and optimize productivity.
  • Strong problem-solving and analytical skills with proficiency in Excel to track KM metrics and assist with reporting.
  • Strong written, communication and presentation skills to engage with Gartner associates and leaders across the globe.
  • An eye for detail to ensure quality and strong collaboration to work independently or in a team.
  • Good project management skills with an ability to independently juggle tasks, plan and manage day-to-day work and timelines proactively.

    • What Gartner Consulting will offer you?

  • A world-class consulting environment
  • The opportunity to work for tier-one client portfolio.
  • A competitive salary
  • Structured bonus based on individual and corporate performance.
  • Opportunities for promotion with a clearly defined career development structure
  • Opportunity to participate actively in the development and future of Gartner Consulting
  • A dynamic but relaxed and supportive working environment that encourages personal development.

    • About Gartner

    Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. – Visit gartner.com to discover more.

    Who are we?

    At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

    Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

    Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

    What makes Gartner a great place to work?

    Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

    We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

    Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

    We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

    What do we offer?

    Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

    In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

    Ready to grow your career with Gartner? Join us.


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