Job Description

Know Your Customer (KYC) Specialist – Tokyo, Japan

Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you ready to unleash your potential in a global business that is committed to making financial services accessible to people everywhere? Then it’s time to join Western Union as a Know Your Customer (KYC) Specialist.

Western Union powers your pursuit.

We’re seeking for an Associate in Western Union Digital Customer Verification Team, based in Japan. In this role, you will be a part of a highly engaged team who responds to the need of Western Union to comply with regulations that require the identification of regular online service consumers. It is a part of the Know Your Customer (KYC) program.

Role Responsibilities:

  • Support WesternUnion.com consumers in Japan with their digital identity verification process in email & phone support.
  • Help look for ways of improving the customer experience and make recommendations on potential process improvements ideas.
  • Ability to multitask using multiple tools and work independently as needed. Meet strict deadlines, consistently and successfully meet performance metrics.
  • Have very strong analytical skills, working in a broad and global organization and with various groups in an agile environment.
  • Have exceptional customer service skills and a customer-first mindset. whilst meeting business goals.
  • Can grasp new concepts and integrate quickly to deliver significant quantifiable results.

    • .

    Role Requirements:

  • Bachelor's degree preferred or high school degree required with English & Japanese (N1) proficiency in both written (with Kanji characters) & communication skills.
  • Customer centric & detail oriented with ability to multi-task and work independently.
  • Experienced in using MS Suite (Word, Excel, PowerPoint et.al.) and can work in a flexible schedule.
  • Knowledgeable in these additional languages is plus & preferred: Tagalog, Thai, Vietnamese, Burmese or Bahasa.

    • will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
    (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

    Your Japan specific benefits include:

  • Cash Balance pension plan
  • Transportation allowance
  • Discounts and special offers
  • Referral program

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