Knowledge and Performance Manager

At Staples, our Customer Service organization plays a vital role in delivering a seamless, high‑quality experience to every customer we support. As a Knowledge & Performance Manager, you’ll be at the center of developing the tools, training, and insights that empower our associates. You’ll partner closely with Learning & Development, Customer Service leaders, and our international BPO teams to ensure training is effective, relevant, and aligned to our evolving business. This is an exciting opportunity to shape how our teams learn, grow, and perform—directly influencing customer satisfaction and operational success.

What you’ll be doing:

• Act as a strategic partner to the Learning & Development team to ensure training aligns with evolving business priorities.
• Collaborate on curriculum design, updates, and reinforcement strategies to support associate skill development.
• Ensure new‑hire training reflects current processes, policies, and top ca...