Knowledge, Content

Knowledge, Content & Process Lead (Customer Service & Experience)

Make effortless customer service possible.
We're hiring a leader to build the central knowledge and policy ecosystem that supports every customer interaction. You'll simplify complex processes into clear, useful guidance, helping colleagues deliver outstanding service and a more consistent experience for our customers. You'll shape the strategy that makes our service smoother, smarter, and more reliable, ensuring customers get the help they need effortlessly every time.

If you enjoy making complexity easier to understand and driving meaningful improvements, this is an opportunity to create something truly game changing.

Team: Customer Service & Experience

Reports to: Head of Customer Experience & Proposition

Salary: From £40,000

Location: Hybrid role – minimum 1 day in SSO per month + travel to our Cape Town partner site where required

Apply now and help us transform...