Knowledge Management Specialist

Work Arrangement / Work Shift: Remote set-up / 6AM to 3PM Manila time

Overview

The Training – Knowledge Management Specialist is responsible for developing, maintaining, and continuously improving high-quality training and knowledge resources for our customers and internal teams. This role plays a key part in enabling effective service delivery by transforming complex software features and workflows into clear, user-friendly documentation and learning materials.

What You’ll Be Doing:

• Create, maintain, and update online knowledge base articles, user guides, and tutorials for customers.
• Develop and maintain internal support documentation, including standard operating procedures (SOPs) and troubleshooting guides.
• Collaborate with support, product, and development teams to gather information on new features, updates, and workflows.
• Translate technical concepts into clear, concise, and easy-to-understand content f...