Job Description

A dynamic technology firm is seeking an experienced Knowledge Manager in Canberra to enhance ITIL-based processes and drive service excellence. The role requires at least 4 years of experience in Knowledge and Service Request Management, strong ITIL V3 and ITIL 4 knowledge, and exceptional communication skills. The successful candidate will manage Knowledge Articles, oversee compliance, and leverage AI for process improvements. NV2 Security Clearance is essential. Join us to make a meaningful impact in service delivery.
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