Knowledge Manager - IT (12 months fixed-term)

The Knowledge Manager is a strategic leader responsible for the overall vision, governance, and continuous improvement of the organization's IT knowledge management ecosystem, leveraging ITIL v4 and KCS v6 methodologies. This role is unique in its requirement for deep, hands-on IT operational experience, specifically within Systems Administration and broader IT Support/infrastructure. The ideal candidate will possess exceptional technical acumen, a keen eye for linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences. They will champion a culture of knowledge sharing, ensuring that collective experience is captured, validated, and readily accessible to drive efficiency, reduce support costs, and enhance service delivery.

Responsibilities

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our ai...