Job Description

  • Develop and execute a knowledge management strategy aligned with organizational goals
  • Create and maintain knowledge repositories, databases, and content libraries
  • Facilitate knowledge sharing across departments through collaboration tools and processes
  • Conduct knowledge audits to identify gaps and areas for improvement
  • Work with different team to capture and document tacit knowledge
  • Promote a culture of continuous learning and information transparency
  • Ensure knowledge assets are timely, relevant, and accurate
  • Train employees on knowledge management systems and best practices
  • Monitor and report on the effectiveness of KM initiatives using defined metrics
  • Collaborate with IT to ensure the technical integrity of KM platforms
  • Should have knowledge of ticketing tool i.e. Service now,SC3,Jira any other relevant

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