Knowledge Manager & Team Manager

Team and Knowledge Manager Job Profile:

The Team & Knowledge Manager oversees daily Service Desk operations while driving strong knowledge management practices across the organization. The role focuses on supervising and developing the team, ensuring SLA performance, and maintaining high‑quality knowledge content that supports efficient service delivery.

Job Description:

Team Management

· Lead daily Service Desk operations to meet SLA/KPI targets.

• Supervise, coach, and develop staff; manage performance and attendance.
• Oversee staffing deployment, workload distribution, and team communications.
• Handle recruitment, onboarding, training, and ongoing capability development.
• Ensure compliance with health and safety, service quality standards, and operational policies.
• Liaise with stakeholders to align services with customer needs.

Knowledge Management

· Create, review,...