Knowledge Support Specialist

Overview

Overview of the role: Responsible for updating Knowledge Articles as required for support of the Service Desk. The Knowledge Support Specialist is part of the Service Desk support group reporting to the Support Group Manager. A key participant in the onboarding of new application support in the Knowledge Management process. The position involves extensive research and communication skills.

What this job involves

• Author, edit and maintain clear, concise and accurate knowledge content using correct grammar in accordance with our established style guidelines.
• Facilitate regular meetings with Subject Matter Experts to discuss edits of Knowledge Articles and creation of new knowledge that need to be added to the Knowledge Base.
• Key participant in the onboarding of new application support.
• Work closely with Subject Matter Experts to ensure that knowledge is captured and shared.
• Review new Knowled...