Knowledgebase Writer

Overview

The IKB Writer is responsible for ongoing governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.

Responsibilities

Task

Documentation and materials
• Review and research technical materials and other support materials and assets
• Develops course support materials and documentation using various authoring tools
• Creates documentation on products, processes, and other relevant support content
• Creates simplified content based on complex, technical sources and materials
• Create content that is, natural, applicable in real-world scenarios, and anchored on the lifecycle of target audience and product

Project Management
• Plans and monitors projects and other updates
• Manages project resources and requirements <...