Kochar Infotech - Senior Manager - Quality

<p><p><b>Description:</b><br/><br/>About the Role<br/><br/>We are looking for an experienced and strategic Senior Manager Quality to lead quality governance, drive continuous improvement initiatives, and ensure consistent delivery of benchmark-quality service across programs.<br/><br/>The ideal candidate will have strong experience managing quality teams, implementing process improvements, and collaborating with clients to achieve key performance metrics.<br/><br/><b>Key Responsibilities:</b><br/><br/>- Ensure the program consistently meets and exceeds benchmark Quality SLAs and all defined client parameters.<br/><br/>- Drive performance on key client metrics, including Upsell Quality, Customer Satisfaction (CSAT), and compliance scores.<br/><br/>- Plan, lead, and implement Quality Improvement Projects (QIPs) to enhance process efficiency and service delivery.<br/...