Kochar Infotech - Team Leader - Operations

the Role:</b></p><br/><p>We are hiring a dynamic Operations Team Leader to manage a team of associates and ensure consistent achievement of operational KPIs.</p><br/><p>The ideal candidate will be skilled in people management, performance tracking, and driving service excellence.</p><br/><p><b>Key Responsibilities:</b></p><br/><p>- Lead and manage a team of 15- 20 associates in daily operations.</p><br/><p>- Report directly to the Assistant Manager/Operations Manager.</p><br/><p>- Monitor and manage key metrics such as AHT, attrition, shrinkage, and CSAT.</p><br/><p>- Oversee day-to-day team performance and ensure timely completion of tasks.</p><br/><p>- Motivate and guide team members to achieve organizational and process goals.</p><br/><p>- Delegate tasks effectively and enforce performance standards.</p...