KYC Operations Team Lead

Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

*Your Purpose *
As a KYC Operations Team Leader, you will be in charge of evaluating and measuring cross-functional KYC processes in order to find efficient solutions that will ensure continuous improvement.

You will make sure that our Customer Onboarding Agents are fully prepared and engaged in order to provide a world-class user experience and delight millions of customers.

*Reports To *
Head of Customer Support

*Who You Are *

• Proven English and Spanish proficiency.
• Minimum of 2 years of direct people management...