L1 Application Support Engineer

Appealing Points:


Frontline product support for a global semiconductor equipment leader Provide first-line application and product support for Applied Materials using ServiceNow with clear SLA-driven communication.
Structured, KB-driven support model to strengthen technical fundamentals Resolve issues through knowledge bases, log analysis, and standardized reproduction environments, building consistent support expertise.
Global exposure and growth opportunities Work closely with international teams and customers, leveraging English and regional language skills while expanding into L2 collaboration and automation-driven support.


Annual salary: 6 million yen and above

Responsibilities


Provide frontline application/product support to Applied Materials (AMAT) delivering KBdriven resolutions, accurate triage, and excellent customer communication through ServiceNow (incident management platform)
Acknow...