L1 Customer Success Agent

Overview

** This position is remote for candidates specifically located in the Philippines **

Telna is seeking a full-time Customer Success Agent as an addition to our growing team. As we are a 24x7x365 operation, hours are rotational and can be days and nights.

Ability to work rotational shifts, including days and nights, with alternating schedules (e.g., 6 days on / 3 days off or 5 days on / 2 days off), as required.

Responsibilities

The successful candidate will:

• Provide technical and customer support via Email, Phone and Live Chat with limited supervision.


• Maintain a high-level of product knowledge and demonstrate the product value propositions.


• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.


• Perform routine network and infrastructure monitoring.


• Iden...