Job Description
Job Title: L1 Desktop Support Engineer
Location: Mexico City (Onsite)
Experience: 2-5 Years
Job Summary
We are looking for a proactive and customer-focused L1 Desktop Support Engineer to provide onsite, first-level technical support to end users in our Mexico City office. The role involves troubleshooting hardware, software, and basic network issues while ensuring minimal downtime and smooth IT operations.
Key Responsibilities
Provide onsite first-level support for desktops, laptops, printers, and peripheral devices
Install, configure, and troubleshoot Windows operating systems and standard applications
Diagnose and resolve hardware, software, and basic network connectivity issues
Support email configuration and troubleshooting (e.g., Outlook)
Assist with user account management, including password resets and access provisioning
Log, track, update, and close incidents within defined SLAs using the ticketing system
Escalate complex or unresolved issue...
Location: Mexico City (Onsite)
Experience: 2-5 Years
Job Summary
We are looking for a proactive and customer-focused L1 Desktop Support Engineer to provide onsite, first-level technical support to end users in our Mexico City office. The role involves troubleshooting hardware, software, and basic network issues while ensuring minimal downtime and smooth IT operations.
Key Responsibilities
Provide onsite first-level support for desktops, laptops, printers, and peripheral devices
Install, configure, and troubleshoot Windows operating systems and standard applications
Diagnose and resolve hardware, software, and basic network connectivity issues
Support email configuration and troubleshooting (e.g., Outlook)
Assist with user account management, including password resets and access provisioning
Log, track, update, and close incidents within defined SLAs using the ticketing system
Escalate complex or unresolved issue...
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