Job Description
Roles & Responsibilities:
Key Responsibilities:
• Manage and maintain Windows servers, Active Directory (AD), Office 365, and Azure
environments, ensuring smooth operations.
• Handle escalations and provide expert support for IT infrastructure, endpoint security, and
virtualized environments (VMware).
• Oversee network management, Wi-Fi configurations, and VPN, ensuring high availability
and secure connectivity.
• Support system deployments, enhancements, and updates while exploring and suggesting
new tools/technologies for improvement.
• Ensure ISO compliance, conduct audits, generate reports, and implement security policies.
• Meet SLA targets for ticket resolution, provide timely end-user support, and ensure
operational efficiency.
• Collaborate on Proof of Concept (Po C) for new technologies and security compliance to
enhance IT infrastructure.
• Responsible for the maintenance, configuration, and operation of computer systems,
network servers, and virtual servers. Perform troubleshooting, diagnostics, and resolve
hardware/software issues. Oversee backup operations, disaster recovery, and failover
processes. Lead desktop and helpdesk support efforts, ensuring minimal disruptions.
Technical Skills:
Proficient in managing Office 365, Azure AD, Windows Servers (2016/2019/2022), and Active
Directory. Hands-on experience with AWS (basic), VMware virtualization, network management
(Wi-Fi, VPN), and endpoint security tools. Skilled in IT infrastructure management tools
(Service Now, Jira) and meeting SLA targets for ticketing. Knowledgeable in security compliance
(ISO 27001), patch management, system health monitoring, and reporting. Familiar with basic AI
applications in IT operations and proactive in exploring new technologies and tools for enhanced
security and efficiency.
Key Responsibilities:
• Manage and maintain Windows servers, Active Directory (AD), Office 365, and Azure
environments, ensuring smooth operations.
• Handle escalations and provide expert support for IT infrastructure, endpoint security, and
virtualized environments (VMware).
• Oversee network management, Wi-Fi configurations, and VPN, ensuring high availability
and secure connectivity.
• Support system deployments, enhancements, and updates while exploring and suggesting
new tools/technologies for improvement.
• Ensure ISO compliance, conduct audits, generate reports, and implement security policies.
• Meet SLA targets for ticket resolution, provide timely end-user support, and ensure
operational efficiency.
• Collaborate on Proof of Concept (Po C) for new technologies and security compliance to
enhance IT infrastructure.
• Responsible for the maintenance, configuration, and operation of computer systems,
network servers, and virtual servers. Perform troubleshooting, diagnostics, and resolve
hardware/software issues. Oversee backup operations, disaster recovery, and failover
processes. Lead desktop and helpdesk support efforts, ensuring minimal disruptions.
Technical Skills:
Proficient in managing Office 365, Azure AD, Windows Servers (2016/2019/2022), and Active
Directory. Hands-on experience with AWS (basic), VMware virtualization, network management
(Wi-Fi, VPN), and endpoint security tools. Skilled in IT infrastructure management tools
(Service Now, Jira) and meeting SLA targets for ticketing. Knowledgeable in security compliance
(ISO 27001), patch management, system health monitoring, and reporting. Familiar with basic AI
applications in IT operations and proactive in exploring new technologies and tools for enhanced
security and efficiency.
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