Job Description
Title: L1 Support Engineer
Location: Bangalore
Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.
Requirements
Responsibilities:
Location: Bangalore
Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.
Requirements
Responsibilities:
- Monitoring the implementation & operation of defined controls and recommendations
- Support all Project & Operations as Level 1 support
- Understand project's working guidelines, technology, framework etc
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination s...
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