Job Description
Title: L1 Support Engineer
Location: Bangalore
Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.
Requirements
Responsibilities:
• Monitoring the implementation & operation of defined controls and recommendations.
• Support all Project & Operations as Level 1 support
• Understand project's working guidelines, technology, framework etc.
• Initial troubleshooting skills for OS/applications/Interfaces /DBs
• Vendor coordination skills, Monitoring & Reporting.
• Carry out routine activities & checklists.
• Taking ownership of customer issues until resolved, escala...
Location: Bangalore
Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.
Requirements
Responsibilities:
• Monitoring the implementation & operation of defined controls and recommendations.
• Support all Project & Operations as Level 1 support
• Understand project's working guidelines, technology, framework etc.
• Initial troubleshooting skills for OS/applications/Interfaces /DBs
• Vendor coordination skills, Monitoring & Reporting.
• Carry out routine activities & checklists.
• Taking ownership of customer issues until resolved, escala...
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