L1 Field Engineer (24/7 Shift)

Responsibility:

• To provide on-site support for IT systems.
• To be involve in network and desktop troubleshooting, with operation experience to ensure that the system meets the SLA.
• To provide support on the scheduling and deployment of information to the IT systems.
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline, with experience in desktop support and good working knowledge in Windows OS, Basic Networking.
• Skills in network and desktop troubleshooting, with operation experience to ensure that the system meets the SLA, and system and database admin experience will be an advantage.
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills.
• Willing to travel to multiple sites and comfortable with shift schedule: 2 days work and 2 days off rotational shift (...