L1 It Support

In this search for new professionals, we are looking to create a team ofL1 IT Support technicians to work for one of our clients, a multinational client from the retail sector.

We will need professionals withgreat ability to work as part of a team , to bring a special care in user support and a desire to work in a high demand environment.

We are looking for you, because of yourknowledge in computer management (FP I or FP II)and experience in technical user support (user workstation, peripherals, Office365, microcomputing...).

Yourresponsibilities will include:

• Monitoring and Managing Support Requests:
  • Proactively monitor support requests through various channels (ITSM, portal, Teams, email, phone) to identify user incidents and service requests.
  • Accurately record and categorize incidents and requests within the ticketing system.
  • E...