Job Description
In this search for new professionals, we are looking to create a team of L1 IT Support technicians to work for one of our clients, a multinational client from the retail sector.
We will need professionals with great ability to work as part of a team, to bring a special care in user support and a desire to work in a high demand environment.
We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...).
Your responsibilities will include:
Monitoring and Managing Support Requests:
Proactively monitor support requests through various channels (ITSM, portal, Teams, email, phone) to identify user incidents and service requests.
Accurately record and categorize incidents and requests within the ticketing system.
Ensure thorough ticket tracking until complete resolution and maintain up-to-date information.
Diagnosing and Resol...
We will need professionals with great ability to work as part of a team, to bring a special care in user support and a desire to work in a high demand environment.
We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...).
Your responsibilities will include:
Monitoring and Managing Support Requests:
Proactively monitor support requests through various channels (ITSM, portal, Teams, email, phone) to identify user incidents and service requests.
Accurately record and categorize incidents and requests within the ticketing system.
Ensure thorough ticket tracking until complete resolution and maintain up-to-date information.
Diagnosing and Resol...
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