L1 IT Support

In this search for new professionals, we are looking to create a team of
L1 IT Support technicians
to work for one of our clients, a multinational client from the retail sector.

We will need professionals with
great ability to work as part of a team
, to bring a special care in user support and a desire to work in a high demand environment.

We are looking for you, because of your
knowledge in computer management
(FP I or FP II)
and experience in technical user support
(user workstation, peripherals, Office365, microcomputing...).

Your
responsibilities
will include:

• Monitoring and Managing Support Requests:
• Proactively monitor support requests through various channels (ITSM , portal, Teams, email, phone) to identify user incidents and service requests.
• Accurately record and categorize incidents and requests within the ticketing system.
• Ensure thorough ticket tracking until complete resolution an...