Job Description

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 1-3 years of experience in IT production support, preferably in banking or financial services.
  • Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
  • Familiarity with ticketing tools and monitoring tools.
  • Good problem-solving skills
  • Strong communication skills with the ability to liaise effectively across teams.
  • Knowledge incident management processes is a plus.
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