L1 Support Engineer

● Provide onsite Systems and Network support to clients on daily operations.

● Onboarding and offboarding process in desktop workflow.

● Handle Level 1 analysis, troubleshooting and resolution on the problems related to servers, networking equipment’s and user systems.

● Resolve case tickets raised by customers, maintaining detailed record daily.

● Collaborate with Level 2 Support team to analyze and resolve complex problems.

● Engage with multiple stakeholders, including internal technical teams, external technical teams and customer personnel.

● Develop and maintain technical documentation, including troubleshooting guides.

● Sharing of knowledge through technical documentation, knowledge-based articles and team sharing sessions.

● Stay updated with emerging technologies and industry best practices to enhance service delivery.

● Any other ad hoc du...