Job Description
L-1 Support Engineer
Location: San Jose, USA
Workplace Type: Onsite
About the Role
We are seeking a proactive and customer-focused L-1 Support Engineer to provide exceptional technical assistance to our clients. In this role, you will be responsible for delivering SOP-based support, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to work effectively in a team environment. You will play a crucial role in maintaining the stability and performance of our systems while providing timely and accurate support to our valued customers. This position requires a detail-oriented individual with excellent problem-solving skills and a commitment to continuous improvement. You will be expected to follow established runbooks, contribute to their refinement, and maintain thorough documentation of all...
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