L1 Support Hero

About GAM Tech
GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our clients receive the best possible IT support and business solutions.

Position Overview
We're looking for an enthusiastic L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you'll handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. Your goal: deliver fast, friendly, and effective technical support that leaves our customers feeling cared for and confident in our service.

Compensation
Total Compensation Range: $40,000 – $60,000 per year
Thi...