L1 Technical Support Analyst

Position Summary
We are seeking an experienced Technical Support Analyst (L1) to provide frontline customer support, issue resolution, and technical troubleshooting. This role involves handling Level 1 tickets, assisting users across multiple communication channels, and escalating complex issues when necessary. The ideal candidate has strong technical knowledge, excellent communication skills, and a background in customer support and IT environments.
Note: This role may require weekend work (Saturday or Sunday) and may involve assigned shifts with flexibility to choose additional weekdays.
Location: Ahmedabad
Required Qualifications
- Minimum 1 year of experience in a technical support role.
- Minimum 3 years of experience in customer support.
- At least 1 year of experience as a networking administrator or in software development.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
Technical Skills
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