Job Description
Position Summary
We are seeking an experienced
Technical Support Analyst (L1)
to provide frontline customer support, issue resolution, and technical troubleshooting. This role involves handling Level 1 tickets, assisting users across multiple communication channels, and escalating complex issues when necessary. The ideal candidate has strong technical knowledge, excellent communication skills, and a background in customer support and IT environments.
Note:
This role may require weekend work (Saturday or Sunday) and may involve assigned shifts with flexibility to choose additional weekdays.
Location:
Ahmedabad
Required Qualifications
Minimum
1 year
of experience in a technical support role.
Minimum
3 years
of experience in customer support.
At least
1 year
of experience as a networking administrator or in software development.
Strong troubleshooting a...
We are seeking an experienced
Technical Support Analyst (L1)
to provide frontline customer support, issue resolution, and technical troubleshooting. This role involves handling Level 1 tickets, assisting users across multiple communication channels, and escalating complex issues when necessary. The ideal candidate has strong technical knowledge, excellent communication skills, and a background in customer support and IT environments.
Note:
This role may require weekend work (Saturday or Sunday) and may involve assigned shifts with flexibility to choose additional weekdays.
Location:
Ahmedabad
Required Qualifications
Minimum
1 year
of experience in a technical support role.
Minimum
3 years
of experience in customer support.
At least
1 year
of experience as a networking administrator or in software development.
Strong troubleshooting a...
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