L1/L2 Production Support Professional

JD for L1/L2 Team**Role OverviewResponsible for proactive monitoring, triage, and support of production and non-production environments for the DND/Notification Management domain. The role ensures application health, timely issue resolution, and smooth coordination with Ops and neighboring teams.**Key Responsibilities* Monitoring & Alert Management * Regularly monitor Splunk and Grafana dashboards for anomalies. * Respond to alerts from Splunk, Grafana, and ServiceNow. * Maintain logs of known issues and documented action steps.* Incident & Ticket Handling * Triage production and NPE issues as per defined process. * Create, update, and route tickets in ServiceNow/Jira. * Communicate status on Teams and maintain Confluence documentation.* Environment & Application Support * Perform app restarts, verifications, and RMQ queue cleanups. * Support HA-DR activities, monthly releases, UAT, and NPI. * Participate in on-call support for patching, releases, and QA testing bridges.* Collaboration...