L2 Application Support Engineer

Appealing Points:


Advanced L2/L3 technical ownership across complex systems Handle deep triage and remediation for C/C++-centric products spanning applications, databases, and large-scale factory integrations.
Direct collaboration with Engineering for root-cause fixes Perform in-depth log and trace analysis, reproduce defects, and package clear diagnostics for code-level remediation with Engineering teams.
High-impact role in major incidents and knowledge leadership Lead or co-lead I1/I2 incidents, deliver executive-level updates, mentor L1 teams, and drive KB, automation, and AI-driven support improvements.


Annual salary: 6 million yen and above

Responsibilities


Deliver advanced triage and remediation for AGS SIMstack issues spanning application, database, and integrations; develop quick scripts/fixes under governance and coordinate with Engineering for codelevel changes
Analyse complex incidents...