L2 Application Support

Overview

The Level 2 Technical Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction. The candidate will also act as a bridge between Level 1 support and the development/engineering teams.

Responsibilities

• Analyze and provide effective incident resolution for technical issues from L1 Support, ensuring minimal disruption to end users and business operations.
• Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services.
• Utilize MySQL syntax for database queries, maintenance, and performance optimization.
• Collaborate with internal technical teams to provide in-depth technical support for application-related issues.
• Write and maintain technica...