L2 Desktop support

Responsibilities:

●Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.

●Physically fit to walk through large areas.

●Ability to work after hours and weekends if necessary or required by the customer.

●Knowledge using ServiceNow as the ticketing tool.

●Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

●Analyze, resolve, respond to, and document end user inquiries.

●Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.

●Troubleshoot operating system issue. connection issues with LAN/WAN.

●Update tickets with accurate and timely records of work performed, and resolution detail

●Maintain and contribute to a knowledge base.

●Coordinate hardware warranty repair.

●Perform inventory...