L2 Engineer

Role Overview As a Level 2 IT Support Engineer, youll be responsible for providing advanced technical assistance to a range of clients, acting as both a trusted advisor and a key escalation point within the support team. What Youll Be Doing Serve as a main point of contact for more complex technical issues, assisting customers via phone, email, and on-site visits. Support and guide Level 1 engineers, offering mentoring and solutions for escalated incidents. Deliver both remote and in-person support across desktops, servers, networks, cloud platforms, and business applications. Diagnose and resolve hardware and software issues across varied customer environments. Install, configure, and maintain IT infrastructure including devices, operating systems, and applications. Administer and support Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint, and Teams. Manage Active Directory, group policies, and user lifecycle processes. Proactively monitor client systems, respond to alerts, a...