L2-L3 Engineer with MSP Experience

About the Role

We're hiring a Level 2-3 Engineer who is relentless with escalations, proactive with automation, and obsessed with system hardening. You will own high-level ticket escalations, lead infrastructure projects, and help design scalable solutions that reduce support volume over time.

This is not a high-level helpdesk job — this is about infrastructure mastery, automation-first thinking, and mentorship.

Responsibilities

• Own and resolve all L3/escalated support tickets from L1/L2 teams
• Lead technical projects (e.g., Azure migrations, security hardening)
• Manage and monitor critical systems: servers, network, firewalls
• Maintain and document all configurations using IT Glue
• Review CyberStack tools for anomalies
• Mentor L1/L2 engineers with skills training and SOP documentation
• Propose and implement automation using scripting or AI

Success Milestones

By Day 30: Resolve 90%+...