L2 Ops Support Contributor

Job Title - L2 Ops Support Contributor Duration: 12 Months Location: New York City, NY 100% Onsite Role Job Description Client is seeking a highly skilled L2 Ops Support Contributor to join our team. The ideal candidate will be responsible for providing high-level technical and operational direction to the team to ensure service and support service levels are met. Candidate will be working in an intensive, customer focused, schedule driven environment and will have direct accountability for the technical correctness, timeliness and quality of all services performed. The Work includes the following tasks: Provide leadership, training coordination and operational effectiveness skills for a 24 x 7 support operation Coordinate management of incident tickets, change tickets, maintenance and outage notifications, device provisioning and reporting amongst the Service Desk and several Level 2 teams Ticket review and follow-up on incorrect/incomplete tickets Escalation point for others (L2, use...