Job Description
Position Overview
The incumbent will assist in operational tasks such as 24x7 day-to-day support, ensure stability of environments, monitor alerts, and perform incident and problem management. The incumbent will also participate in application deployments and assist external parties, e.g. addressing regular production related queries and RFIs from MAS, banks, auditors and other BCS users.
Key Responsibilities
The incumbent will assist in operational tasks such as 24x7 day-to-day support, ensure stability of environments, monitor alerts, and perform incident and problem management. The incumbent will also participate in application deployments and assist external parties, e.g. addressing regular production related queries and RFIs from MAS, banks, auditors and other BCS users.
Key Responsibilities
- Primary responsible to handle all Incident tickets that are raised, through to closure
- Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity
- To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future
- Documenting the solutions and workarounds for future reference
- Collaborate with various teams, including Developers and Infrastructure teams to resolve complex issues an...
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