Job Description
About The Role
We are seeking an experienced and proactive L3 Support Engineer to join our team. The ideal candidate will have a strong understanding of SQL databases, complex queries, and troubleshooting in a production environment. Familiarity with .NET Core is a plus. You will be responsible for L3 Support, diagnosing and resolving complex issues, and providing high-level support for mission-critical systems.
Key Responsibilities
We are seeking an experienced and proactive L3 Support Engineer to join our team. The ideal candidate will have a strong understanding of SQL databases, complex queries, and troubleshooting in a production environment. Familiarity with .NET Core is a plus. You will be responsible for L3 Support, diagnosing and resolving complex issues, and providing high-level support for mission-critical systems.
Key Responsibilities
- Must have solid understanding of the application and provide support on issue by troubleshooting the data in SQL Server, ensuring timely and accurate resolution.
- Analyse the browser App Insight Logs, network logs, console errors, APIs response to troubleshoot the issue.
- Work with internal development teams to investigate and resolve bugs and issues.
- Collaborate with cross-functional teams (such as Application Support, DevOps, and Development) to provide seamless...
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