L2 Support Engineer, Alpha (Remote) - $60,000/year USD

Overview

Educational support organizations face mounting complexity while schools, students, and families demand increasingly rapid responses. Schools require immediate, AI-powered assistance spanning learning platforms, student information systems, device management, and operational workflows. Yet most teams remain trapped in siloed tools, manual handoffs, and fragile processes that buckle under production pressure. We bridge this divide through a fundamentally reimagined approach: AI-enhanced cyborg agents positioned at the heart of a living educational infrastructure. In this position, you will influence how the system evolves. Each resolution strengthens future automation, each root cause investigation refines process and policy, and each edge case you decode improves outcomes for thousands of students and educators. This is production-grade, hands-on troubleshooting within a service context. You will investigate ambiguous, multi-party failures spanning learning app...