L2 Support Engineer, Alpha (Remote) - $60,000/year USD

Overview

The education support landscape is overwhelmed by complexity even as demands from schools, students, and families escalate. Schools demand real-time, AI-powered responses spanning learning platforms, student information systems, devices, and operational workflows. Yet most organizations remain trapped in fragmented tools, manual escalation chains, and fragile processes that collapse under real-world pressure. We address this challenge through a fundamentally different approach: AI-enhanced cyborg agents positioned at the core of a live educational ecosystem. In this position, you will influence how the system evolves. Each resolution strengthens future automations, each root cause investigation shapes process and policy, and each edge case you decode improves outcomes for thousands of students and educators.

This is production-level, hands-on problem solving within a service context. You will investigate ambiguous, multi-stakeholder failures spanning lear...