Job Description
- Provide L2 support for applications developed in Mainframe, Cobol, Java/C#, hosted on Client Infrastructure, and using SQL databases.
- Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
- Monitor application performance and system health, identifying and addressing potential issues proactively.
- Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
- Perform root cause analysis for recurring issues and implement permanent solutions.
- Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
- Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
- Participate in on-call rotation to provide 24 7 support for critical applications.
- Communicate effectively...
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