L2 Support Engineer Veeva Applications

Managed Services - Kosice, Malaysia, Mexico, Colombia, Costa Rica

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent practical experience)
• Experience in L2 application support within an enterprise environment, preferably in life sciences or regulated industries
• Strong understanding of application support processes, incident management, and ITIL-based service delivery
• Experience supporting SaaS applications, including configuration, troubleshooting, and vendor interaction
• Ability to analyze issues across functional and technical layers and communicate clearly with both technical and non-technical stakeholders
• Strong documentation, communication, and problem-solving skills
• Fluent in English (written and spoken)
• Nice to Have: Experience with related platforms such as Salesforce, clinical systems, regulatory systems, or content management solutions, Familiarit...