L2 Support

Role Overview:

SourceFuse Technologies is currently seeking Managed Services L2 Support Engineer/Senior Engineer to join its India team for supporting one of its clients.

Key Responsibilities:

• As a Service desk agent, you will be required to perform basic troubleshooting, collect all pertaining details from the customer’s issue or request, set correct expectations, and manage the creation and handling of support tickets. It will be a work from office in a 24x7 rotational shift pattern.
• Continuous monitoring of Applications via monitoring tool deployed in the Infrastructure & observe over the monitoring dashboard.

• Incident Management & Triage:
• Act as the first point of contact for all production incidents, alerts, and user-reported issues related to the Plan & Build.
• Proactively monitor application performance, infrastructure health, and system alerts using monitoring...